Rooms and car park are available from 3.00 p.m. on the day of arrival. We kindly ask you to vacate the rooms as well as the car park by 10.30 a.m. on the day of departure.
Our reception is open until 9.00 p.m. If you are arriving after 9.00 p.m., we kindly ask you to inform us, so that we can deposit your room key.

• Room cancellations are only valid in writing.
• In general, only whole rooms can be cancelled (and not single persons).
• Hotel bookings are generally excluded from the 14-day right of withdrawal for distance selling contracts.
• If, due to the current Covid-19 pandemic, our hotel or the Obertauern ski area is officially closed, or if travel restrictions apply for vaccinated/recovered persons (entry ban into Austria from your home country or mandatory quarantine), you will not incur any cancellation costs.
• However, a possible legal reintroduction of the need for a Covid-19 vaccination certificate or Covid-19 recovery certificate in winter 2022/2023 does not allow free cancellation.

• Up to 3 months before arrival: no cancellation fee
• Up to 1 month before arrival: 40 % of the room rate
• Up to 1 week before arrival: 70 % of the room rate
• During the last week before arrival: 90 % of the room rate
• In case of late arrival or early departure: 100% of the room rate

• Rooms and car park are available from 3.00 p.m. on the day of arrival. We kindly ask you to vacate the rooms as well as the car park by 10.30 a.m. on the day of departure.
• Our reception is open until 9.00 p.m. If you are arriving after 9.00 p.m., we kindly ask you to inform us, so that we can deposit your room key.